At Insight, we offer an extensive range of complimentary services as part of our dedicated customer support to ensure a comprehensive drug testing experience.
Certified lab confirmation testing for non-negative results.
Licensed Medical Review Officer final determinations.
Expert-led virtual training for your testing staff.
Certified Lab & MROAll customers are provided with access to certified lab services and the services of a licensed Medical Review Officer (MRO). However, utilizing these services which are available through Insight Drug Abuse Testing is not required; customers may use their own laboratory.
Expert TrainingExpert training on test administration; specimen collection, accurate reading of test results, correct completion of custody and control forms, test records, and specimen shipping to laboratories.
Unlimited Refresher TrainingUnlimited virtual refresher training sessions to keep your team updated are available upon request.
Customer SupportCustomer support via email or phone during regular business hours to address procedural questions, troubleshoot testing issues, and provide status updates on specimens sent to Insight’s labs and results that have been sent to the MRO.
After-Hours SupportAfter-hours and weekend support for urgent inquiries and assistance.
Easy OrderingEasy and efficient ordering and invoicing for all products via email or phone.
Consolidated BillingConsolidated billing for all laboratory services.
Custody & Control FormsCustody and Control forms are included with each purchased test. These are used for documentation and submission of non-negative results sent to the Insight’s laboratories.
Overnight ShippingOvernight shipping arrangements have been made to ensure timely specimen delivery.
Random Testing ProgramsGuidance and assistance in establishing and managing a random employee testing program, including a randomized, computer-generated, numeric based selection of employees to be tested.
Compliance SupportSupport with background checks, policy review, and discounted attorney services for policy development, to ensure compliance with state laws.
Usage ReportsInsight will provide periodic purchase history reports and lab usage reports to assist in effectively managing your testing program.
Partner with Insight for reliable, hassle-free drug testing services.
